HDFC Bank Ergo General Insurance — dupe by claim officer and survivor

Address:

New Delhi, Delhi, 110045

Dear sir/madam,
I'm writing you to complaint about hdfc ergo general insurance company ltd.
My car tata tiago was accidented on 21 feb 2018 at 11.30pm and i logged claim request on 22 feb 2018 at 2.00 pm. First customer care executive not listen my problem and not ready to provide road side assistant facility. Second they told me to disconnect call and call again. I have recording and in this problem,,,, and tention,,, may be i'm not sure but as per company (Hdfc ergo) i told him that i was drive the car... (I told them to send me recording but they are not ready and nobody listen my problem) but it's not true and the person who drive the car i submitted him documents.

1. Surviour inspection on 22 feb - at 5.00 pm and he mentioned that i'm (Gaurav dutta) present at the time of survey. This is wrong and i was not present at the time of survey. (He is a lier)

2. He process my claim and told sab motors tata at hindon airbase to start my work and sab motors started work on my car to repair it.

3. Even as per company record (Hdfc ergo) my loan process is completed and i was eligible for calim and claim officer and surviour done it.

4. I have a proff of msg which i was got by hdfc ergo that my claim was approve and also i confirmed with customer care also and they also told me everything is ok. And no issue. And car work is start and after complting work your bill will be process.

5. Same thing confirmed by the surviour s. K. Sharma.

6.in full process from 22 feb to 26 mar i'm not involve in this (Because its a cashless work means company paid bill to direct sab motors) i submitted documents on first day (Nobody told me that my documents was incomplet)

7. Main thing is that when i'm not eligible for claim then why claim officer passed my claim and claim process by hdfc ergo. Even they have a record that my calim was passed.

8. But suddenly i got a call that i have to submitted my licence. Because as per the record i was driving the car (I dont have documents) even i was not driving the car.

9. Main thing is that when i was not eligible for claim then why calim officer and surviour did it ok and why company process my claim, why customer care executive confirmed me that my claim is process, why i got message that my claim of rs.1, 31, 000 aprox is approved.

10. Without any confirmation why sab motors mohan nagar started my work and when i told him why you start my work... I was not told you to start it... You told me that my claim is approved and now we start your work.
They told me that calim officer mr. Nagesh and surviour s. K. Sharma told them to start work.

11. Main thing is that mr. Nagesh tyagi and s. K. Sharma dupe me with the help of sab motors mohan nagar.

12. Finally after completing my work hdfc ergo send me a letter that they close my request and i'm not eligible for calim.

13. Why they do this with me if i'm no eligible for any type of claim why they told sab motors to start my work... They have to told me that my documents was not complete and i'm not eligible for calim..

14. Now its not possible for me to pay amount of rs 1, 31, 000 aprox and hdfc ergo dupe me. They harase me and now my health is not good... Because of tention... B. P. Low problem and my car is on finance and i pay my emi and my car is in sab motors and they told me that i have to submit that amount..

15. Who is responcible... Who told to start my work... Who approved my calim... They put me in darkness... Everybody cheated me...

16. I dont have any choice... I'm in depression please help me
They cheated me... Why why why.. They do this with me...

17. Lots of mails and complaint sent by me to cusotmer care and grievance cell but nobody is ready to help me. Even they told me because i dont have car driving licence so they close this claim.

18. What is this... Grievance cell dont want to know who is responcible for this because i didnt told them to start my work. First they passed my claim and after bill generate they close my claim.

19. Without any verification why they confirmed to sab motors to start my work. Maine thori bola tha kisi ko ki mera kaam start kara do... Pehle hi mana kar dete me gari thik hi nahi krata.

20. Ye sab nagesh, s. K. Sharma and sab motors ki mili bhagat se hua or muje isme phasaya gaya hai. Ye sab kuch hdfc ergo ne mere sath cheating ki hai ab vo apne logo ki galti chupa rhe hai.

21. Please help me is tarah se hi india me sharif logo ko ye companiya katti hai...

22. Please muje insaff dilao. Me kha se bharu is paise ko meeri to gari bhi gyi.. Me apne ko bech bhi du to bhi ye amount pay nahi kar sakta

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