[Resolved] HDFC Ergo General Insurance — Not providing claim of credit shield insurance

Muhammad Salmaan Mushahid

Jun 21, 2021

Address:

UJHARI

My father had borrowed a personal loan from hdfc branch which is insured and they had charged a separate premium under credit shield insurance but they are not giving claim for it

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Aug 8, 2021

Complaint marked as Resolved

HDFC ERGO General Insurance customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2021

HDFC ERGO General Insurance Customer Care's response In order to maintain sanctity of the policyholder data and for data security issues, we are unable to process request received from a third party email id as it does not match with the email id registered with us.

We regret the inconvenience caused in this manner and request you to ask the policyholder to write to us from his/her registered e-mail address.Alternatively you may provide us with the insured's duly signed request letter to enable us to process the request further.