HDFC Bank Ergo General Insurance — Policy Cancellation and premium amount not refund.....

Address:

Kolkata, West Bengal, 700074

Sir,
i submitted, my request for "HDFC ERGO Health Suraksha Top Up plus" policy cancellation on dated 20th January'2017, and grant my request, and send a massage "Cancellation of your pol HN[protected] is under process, overall cancellation process taken up to 7 working days, ... 15 working days ..." etc. after few days a call from +9122... and ask me why cancellation about for ? i, told him for why i, want to cancel my policy... assure me for cancel the policy within 15 working days... but not cancel, the policy amount cannot refund to my credit card A/c., ... third time, ... i, call again, by the toll free no.[protected] and again assurance to me, cancel the policy with in 15 working days, ... i, ask you, why harasser me ?
still now, i am waiting for the process from 20th January'2017...

so, i request to you, kindly cancel the policy immediately, and refund the money to my credit card **** **** **** **37, because, already running two policy,

thank you

nabendu das
note: -
HDFC ERGO Health Suraksha Top Up Plus;
Policy No.[protected];
Issued to Nabendu Das;
Period Dt. 16/01/2017 - 15/01/2019;
premium Rs. 12, 772/-;
Ph : +91 [protected];