[Resolved]  HDFC Bank Ergo General Insurance — Regarding credit card and insurance

Website:

www.hdfcergo.com

I am Akilesh from Chennai. I am an account holder in your esteemed bank. I have been provided with Platinum Credit Card. Its number is *******6747. On December 8th 2015 I have received a call from HDFC Bank Executive from [protected]. I dont remember the name of the person.

Initially he told me the following your credit card has lot of offers you can make use of it. The credit card will be life time free. He said that you have to take Health Insurance from HDFC ERGO else you will be having black mark on you and your CIBIL rate will be affected. The Premium amount is Rs.27854.00 for two years. He forced me to take up the policy saying it is your new credit card so you should take the policy, It is just a security kind of deposit, If you don't claim your entire amount will be refunded.

The sales executive has given me his office number [protected]. The Policy Number is [protected] and I have raised a cancellation request for this already on December 10th 2015 Request No is 13053061. They said that it will take 15 days to complete the cancellation process. I have received a confirmation call from HDFC ERGO. I have stated my reasons for cancellation and they also approved my request. But soon later I got a call from Credit Card executive saying that I cannot cancel my policy that is the rule I am managing your credit card. Only if I approve your request they will be able to cancel. He is arguing and saying that I have audio proof of you accepting the policy I will forward that recording to higher authorities you cannot cancel the policy. He is not ready to accept my cancellation request again he is forcing me to take up the policy.

I have contacted Ergo Toll Free [protected] and stated the above facts they just give me a different cancellation request numbers on December 10th 2015, December 12th 2015 and December 14th 2015 but it seems they just place a callback request. Soon after I raise a cancellation request the same guy calls me insists and argues with me to take the policy.

I do not want any insurance policy from HDFC ERGO General Insurance Company Limited and I do not want you to take any amount from my Credit Card. I would like to cancel the policy and refund my total amount to my credit card. Please take care of this issue and take necessary action against these Executives.

I do not want to take this insurance please cancel this and refund my entire amount back to my credit card. I really feel helpless. Even I am ready to compromise my Creditcard. If possible cancel my credit card also.

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Regards,
AKILESH D
+91 - [protected]