HDFC Bank Fastag — fastag not delivered even after a month and cancel request also pending for 7, days blacklisted vehicle#

gopalakalle

Address:

F NO 104 SAIRAJENDRA APTS, BANK OF BARODA CLY, GANDHINAGAR, 500080

Fastag not delivered even after a month and cancel request also pending for 7days, not able to apply at other vendors as npci blacklisted vehicle#
Have send mail a week ago, when they said it will do done in 4days, yesterday they said need to do it with otp and done that as well, they said its closed, but i still its same error am getting - blacklisted by npci etc, kindly help me cancel hdfc fasatag and get the amount refunded.
Have raised ticket with hdfc sr[protected].

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2020

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Feb 24, 2020

Updated by gopalakalle Hi Anay,

As I have already updated here on 21st Feb, I have already mailed to that mail id, can you please suggest what can be done now ?
It's still showing my vehicle as blacklisted because of your in capabilities I am stuck and not able to purchase Fastag for last more than a month !!!

regads
Gopal

Feb 25, 2020

Updated by gopalakalle today also they are saying wait for this week. Am not sure how can HDFC simply lock us like this, am not able to apply else where, after they are incapable of delivering fastag they are proving they are also not capable of simple canceling it.
Kindly suggest whom can we approach to get rid of this problem.

regards
Gopalkrishna kalle

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Comments

gopalakalle

Have mailed to that mail id on 13th Feb asking to cancel as per their customer care suggestion, after waiting for two weeks but they didn't cancel. When called yesterday they said I have to do it with OTP, still it's not cancelled...am not able to apply anywhere.