[Resolved] HDFC Fastag — Manual Deduction from HDFC Fastag Wallet

[Resolved] HDFC Fastag — Manual Deduction from HDFC Fastag Wallet

P Patel19866446 Sep 14, 2021 Sep 15, 2021 This thread was updated on Sep 15, 2021

From last few months, I have been following up with HDFC Fastag helpline to resolve my issue of manual transaction been processed from my fast wallet. Due to this Issue I have already lost the remaining amount of my wallet and can't even recharge it so to use on toll plaza. Every time I need to pay by cash as they took atleast 15-20 days to revert the transactions. It is not Easy to replace the Fastag as it may damage the glass and we can't use new space every time. It seems our system is not yet ready to be on digital platform. Please help us to resolve ASAP. Was this information helpful? No (0) Yes (0)
Oct 31, 2021 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Sep 15, 2021 HDFC Bank Customer Care's response Dear Customer, We sincerely regret the inconvenience caused. This is not the experience we want you to have. Based on your request, we have raised chargeback. Chargeback details are attached herewith: We would like to inform you that basis your query, we have initiated an investigation towards the above-mentioned transaction with the bank. In the normal course of the investigation, the concerned bank is expected to revert to our query, if they have any supporting documents for the transaction(s) in 21 days. In view of the above, we wish to inform you that we shall revert once we receive a response from them and our investigation gets completed. Refunds for any disputes received post 15 days from the transaction date shall be taken up on a best effort basis/good faith with the acquirer party. For further queries, check FAQ’s https://bit.ly/3EnSvLU. Alternatively, you can reach us on[protected]. -Zubin HDFC Bank Customer Assistance
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