HDFC Bank — cancellation of policy-hdfc super income

Address:	110030
Website:	www.hdfclife.com/customer-service/grievance-redressal

Unknowingly(fraud call/) I have procured subject policy.

I was received a call from Ms.Kashish Mob No [protected] regarding newly launched policy Super income plan+ pension plan as free along with super income plan for promotional offer. She explained me about offer like that " I have to pay 50000 per year upto 8 year then after 9 to 16 year HDFC will pay money back of Rs 36000 Appx per year and Then as per pension plan I will get appx 53000/Year upto my whole life even in death of mine my nominee will receive this amount for her whole life till death. Even she told me as this policy is selling directly from HDFC and No agent involve in it, HDFC will refund 10000 Rs after acceptance of policy.

Policy seems attractive to me and I accepted and proceed for the same. Then Mr. Sanjay Sharma Mob No [protected] appointed as RM for my policy and he explained the same about policy witch as same as explained my Ms Kashish. After that he told me to submit documents along with cheque of Rs 50000 on the name of HDFC Standard Life and the same was done by me.

Mr. Sanjay called me and explained that i will receive 5 different verification calls, 3 for super income plan and 2 for pension plan and he also told me that don't link both the policy just do as i am telling don't tell that any on for other plan. And I was done the same blindly. I never felt that he is doing fraud with me.

After all verification I received your super income policy bond on Dated 02nd of Aug 2018 and when I ask about pension policy document he told me that it will take another 15 days. And After completion of 15days I was called him then he send me a fake document through is personal email id and whatsapp (document enclosed for your ready reference) after reading that fake document I was felt cheated.

I called once again to him then he shouted on me and told me this is the only document I can give subsequently I Told him to cancel the policy, then he told me do what ever you can do. Your policy cancellation time is already over now you can not cancel the policy. He talked with me very roughly.

On that I was really feel like cheated and mentally harassed.

Then I logged a complaint to HDFC's complaint services email id "[protected]@HDFCLife.com" on dated 23 Aug 2018. and escalate the same on dated 30 Aug 2018. But response received from HDFC again disappoint me.

Today I visited at your Mayur Vihar Branch office they also refuse to help me out from this situation.

I really feel mentally harassed sir. Rs 50000 is a big amount for me. I belongs to a lower middle class family. this policy was taken to secure my family life for whole life. But without pention scheme this policy is not fruitful for me.

Therefore you are requested to kindly intervene into it and cancel my policy.

For this I will always oblige to you.

Thanks & Regards,

[censored]la Prasad Patel
Policy No 20556155