[Resolved] HDFC Bank — easy health /[protected] claim is not settled after 5 months | |||||
Hello sir, I have the policy no: 90355292, hdfc life easy health & claim number:[protected] As per your hdfclife claim process i have applied the claim on 6th august 2017 for my illness, i have received 1st communication email note on 26 august2017 with the document received: 1: claim form 2:cancel cheque 3:photo id proof 4:discharge summary 5:hospital bill 6: lab report. The pending documents are asked 1: consultation paper related copd & hypertension since detection including 1st consultation paper 2:complete set of indoor case paper with admission & history sheet, tpr/bp chart, dully attested with hospital authority. 3:consultation paper prior to admission in hospital & referral letter to appollo hospital. I have send the pending documents on 18/9/2017 to hdfclife mahalakshmi branch by the courier (Professional courier) pod number:[protected] from your hdfclife panvel branch. Again i have received the communication note on 26 september2017 same as before without mentioning the pending document received or not which is send on 18/9/2017. Your communicating staff admitted that they received the courier send on 18/9/2017. My requirement is that if they received the courier then what the documents they received they must display as per the 1st note. Your responsible staff is failure to display the documents & closing the file without intimating (No email or call). Totally irresponsible among their duties replying (Comment) that due to insufficient documents, we are closing the file. And after long email communicaions still they are replying "to enable us to process your claim, kindly submit the pending documents." What is this? Is this the your motto to say the people "sar utha ke jiyo". Regards, Mahesh Claim number:[protected] Was this information helpful? | |||||
Jan 12, 2018 Complaint marked as Resolved HDFC Life customer support has been notified about the posted complaint. Verified Support Dec 07, 2017 HDFC Life Customer Care's response Hi, the concern related to claim is being looked into by us and accordingly, the response would be shared with an update ASAP.
Verified Support Dec 11, 2017 HDFC Life Customer Care's response Hi, as per claim documents and FR raised, we will require the below listed documents to process the claim ahead.1) Kindly provide all previous consultation paper related to COPD and hypertension since its detection including 1st consultation paper. 2) Complete set of indoor case paper with admission and history sheet, tpr/bp chart duly attested with hospital authority 3) Consultation paper prior to admission In hospital and referral letter to Apollo hospital. For any further queries, you may write to [protected]@hdfclife.com. | |||||
1 Comment | |||||
Comments
58%
Complaints
32720
Pending
0
Resolved
18400
View all 32720 HDFC Bank reviews & complaints
+91 22 6160 6161
+91 22 2498 8484
Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all HDFC Bank contact information
that is what I have said to you I have send these listed documents on 18/9/2017 to your healthclaim section they denied, so Now again I send the same documents scan copies .
What does it mean? that your staff lost or misplaced the original listed documents.pl.have a look.