[Resolved] HDFC Bank — excess amount credited to wrong account

Nagaraju Kurma

from Manthani, Telangana

Address:

Hyderabad, Andhra Pradesh, 500030

1) premium payment happened twice for my policy due technical reasons
2) both the payments i have done from the net-banking/savings account only which is registered as neft as part of my hdfc life policy
3. I have requested excess amount to get back into my savings account
4. But they credited to my credit card account which is closed 6months back and not in use.
5. As i have done the payment from my savings account, its your responsibility to credit the excess amount back to savings account

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Mar 9, 2018

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Jan 18, 2018

Updated by Nagaraju Kurma There is a useless mail track is going on, Please find the below attachment for your reference having policy and mail track details.

Verified Support

Jan 18, 2018

HDFC Life Customer Care's response Hi, the concern raised would be checked by us and accordingly, the response shall be sent to you.

Verified Support

Jan 25, 2018

HDFC Life Customer Care's response Hi, please note that the transaction made via online .i.e into your credit card is being reversed to us from the bank post receipt of your concern. Further, it shall take few more days for us to process the amount via net banking as per your convenience and request made by you. The amount would be reversed to your account only.

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Comments

Narayan Swami

from Dahanu, Maharashtra

Hi,
I'm getting call from mobile no. [protected] stating he is HDFC life Relationship Manager (Banjara hills branch) and asking for email address and home address to send documents for signing to diversify portfolio.

Can you tell if he is genuine or fake?

Thanks,
Narayan Swami

HDFC Life Customer Care's response, Jan 19, 2018

Hi, the no. shared by you would be checked and investigated by us to know the details and accordingly, you would be responded on it.

HDFC Life Customer Care's response, Jan 22, 2018

Hi, please note that post conducting the investigation and verification of the above mentioned contact no. by us, we have reached out to this conclusion that the mentioned contact no. is not associated and neither is registered with HDFC Life. Further, you are requested to be cautious and on guard against such unwanted calls. Also, kindly do not act on any such information received in the name of HDFC Life, or IRDAI. Please refer below the IRDAI Notice on Spurious Calls.
http://www.hdfclife.com/irda-public-notice-on-spurious-calls.

NagarajuKurma

from Hyderabad, Telangana

Still the issue not resolved and amount not reverted to my actual account, There was another policy premium on last month Jan-28 but not paid as the amount got blocked here.

Such a kind of team and services, Highly disappointed.

HDFC Life Customer Care's response, Feb 7, 2018

Hi, please note that as the transaction was to be reversed from the bank to which account the amount was credited by us into CC, hence, it got delayed. Now, as per the confirmation received, the reversal is received by us and now, the amount is being processed by us into your savings account.