[Resolved]  HDFC Bank — fake insurance premium call

Address:Mumbai City, Maharashtra
Website:HDFCLIFE.com

I received a call yesterday, 26.10.2017 :

"i am calling form hdfc life insurance. You have taken a policy called 'classic assurance plan' on 23.3.10. Policy no. : 11403946. You have paid only first time rs. 50000. After that no premium has been paid for 7 years. So you have to pay rs. 3.5 lac.. We have recived message for cancellation of this policy as so much time is over. If you go for resettlement you have to pay first 3 premiums i.. E 1 lac and then can continue for 7 years. If you don't resettle witjin 1 week you will get only 5% of your paid amt. (50000) and neither hdfc nor you will get balance. It will go to irda."

She (Sonia) gave me name and phone no. :sidharth malhotra ([protected]) of regional head. She told me to call this no. And tell my decision.

Today when i called this no. He said it might have happened that when policy was taken agent told you it is one time only so you have not paid.. He conveyed my redience address (Which was in 2010) correct. Date of birth, my name correct.

I told him i have not received any document or mail id. He said no mail id is mentioned there in policy document.

He said a verification call will come to you from hdfc mumbai.

Today after 1 hour i nrecievdd a call from [protected] stating he is from hdfc mumbai. He told me that he will send someone to my house to fill form and collect cheque of 1 lac else it will not settle. Luckily i called your helpline to confirm wherein i was conveyed that it is fake call. But same telephone no. Other persons have also complained. Why no action against this person or number?
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Dec 3, 2017
Complaint marked as Resolved 
HDFC Life customer support has been notified about the posted complaint.
Oct 27, 2017
madhu seth's response
i have a policy with your company policy no is 14595544 i just wanted to know if i redeem that policy what will be the amount i get as per NAV
Verified Support
Oct 30, 2017
HDFC Life Customer Care's response
Hi, please note that the contact no.'s from which the call was received by you would be checked by us to know the details and to authenticate the same. Further, if the contact no.'s are found to be associated with us post verification, the action as per organizations frame ruled and clauses would be taken into consideration.
Verified Support
Oct 31, 2017
HDFC Life Customer Care's response
Hi, I wish to inform you that post conducting the investigation and verification of the above mentioned contact no.'s by us, we have reached out to this conclusion that the mentioned contact no.'s are not associated and neither are registered with HDFC Life. Further, I request you to be cautious and on guard against such unwanted calls. Also, I would request you not to act on any such information received in the name of HDFC Life, or IRDAI.
Please refer below the IRDA Notice on Spurious Calls. http://www.hdfclife.com/irda-public-notice-on-spurious-calls. Further, the suitable action would be taken by us under the purview of the organizations rules and regulations.-- Manish.
Complaint comments 

Comments

Please send me status of policy no 14595544 if i want to redeem that policy what will be the amount as per today NAV
HDFC Life Customer Care's response, Nov 2, 2017
Hi, to know the details of the policy, you may connect with our customer care no. on 1860 267 9999. Policy related details and informations being confidential could not be shared on an open platform. So request you to either connect with our customer care or may also write to [email protected] from the registered Id. Tje query will be addressed.
HDFC Life Customer Care's response, Nov 2, 2017
Hi, to know the details of the policy, you may connect with our customer care no. on 1860 267 9999. Policy related details and informations being confidential could not be shared on an open platform. So request you to either connect with our customer care or may also write to [email protected] from the registered Id. The query will be addressed.
HDFC Life Customer Care's response, Nov 2, 2017
Incase the email is sent by you, do share the interaction Id for us to track the same.

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