[Resolved] HDFC Bank — half yearly statement sent without password

Padmanabhan MS

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600115
Website:	www.hdfclife.com

I had a very horrible experience with hdfc life. I sent multiple emails and i have to follow up on my own to get a response.
My question was very simple and i sent the question to [protected]@hdfclife.com
It took more than one month to say that the statement was sent out to me without a password due to the technical glitch.
I don't want to be a part of hdfc life and i want to kick out as customer data was not handled without proper security measure.
I see there was a deficiency of service. When i requested the agent to surrender my money hdfc life agent say this is not possible and there will be charges.
If you can't surrender then compensate me for the damage which you have caused due to the security violation.

Was this information helpful?

No (0)

Yes (0)

Oct 8, 2018

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2018

HDFC Life Customer Care's response Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed.

Sep 05, 2018

Updated by Padmanabhan MS I have already written to [protected]@hdfclife.com and here is the complaint HDFCSL=[protected]
I'm not happy with the HDFC life and how they managed my compliant.
There is a potential security breach where my statement was sent without a password and it is completely not acceptable.
How can a Financial institution send the customer statement without password protection?
Damage has been caused, no proper compensation has been provided, you charging me the fee for all these loopholes in process.

Nov 08, 2018

Updated by Padmanabhan MS This is not resolved dont move to the resolved status. HDFC Life stinks without maintaining proper code of ethics by sending the statement without encryption.

Dec 16, 2018

Updated by Padmanabhan MS Worst customer service, HDFC Life suck the blood of the customer but not servicing their customer.
Act on the interest of the customer.
Fraud HDFC Life, my query wasn't resolved but marked as closed.
Your salary is credited based on our investment but you are providing deficiency of customer service.