[Resolved]  HDFC Bank — hdfc life - deactivate auto debit for policy no. 21876035

Address:

No. 31, Adarsh layout, Bangalore, Karnataka, 560068

Am trying hdfc customer service number[protected]. But not able to connect
Share alternate number to speak to hdfc on this matter which you guys have created and wasting my time. Or else give your grievance manager number or call me back on [protected]
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On sat, nov 16, 2019, 14:09 gaurav mani wrote:
I am not in agreement with your mail. You can clearly see that i sent mail on 14th november 2019. Why are you upfront lying to customer and the hell you guys need 12 days to deactivate auto debit.

I warn you guys if my account is debited for policy number : 21959822 then i will sue you all. Don't tell to keep balance in account. Listen to customer and his concern. Very unpleasant response from hdfc and the team. This is the reason i am quitting all policies, investments and insurance taken from hdfc. You guys talk like looters... Very bad... Not appreciated.

Premium must not be deducted on 27th nov. 2019. I already informed you... Provide mail confirmation.

On sat, nov 16, 2019, 13:53 [protected]@hdfclife.com wrote:
Dear mr. Gaurav mani,

Greetings from hdfc life!

We refer to your communication dated november 15, 2019 wherein you had raised a request regarding deactivation of auto debit for your policy no. 21876035 and 21959822.

For policy number : 21959822

We would like to inform you that we have successfully processed your request to deactivate the auto-debit facility for the given policy.

Hence please be rest assured that premium amount will not be auto deducted from your account in future. Your next premium due date is 30/11/2019.

You can pay premiums online through my account.
■ log into my account at https://myaccount.hdfclife.com
■ go to transact online tab
■ click on online payment
■ select policy number
■ click on submit
■ fill in the required details and click on make payment

Visit https://www.hdfclife.com/customer-service/pay-premium to choose from several offline and online payment options.

For policy number : 21876035

Please be informed that deactivation request of auto debit facility should be submitted 12 working days prior to the premium due date. Since the request was received on 15/11/2019 which is lesser than 12 working days, we are unable to consider your request.

As the request for deactivation has been received by us after the due date, the premium due on 27/10/2019 may be debited. Therefore, please maintain sufficient balance in your account.

However, we have successfully deactivated the auto debit for the policy which will be effective from the next premium due date which is on 27/11/2019,

Please note, in case of insufficient balance in your bank account, your bank would dishonour the debit and may levy charges.

We hope to have addressed your concern satisfactorily. For any further assistance, please feel free to contact us. We'll be glad to help you.

You can also explore our interactive web chat on www.hdfclife.com for a real time interaction with our customer service representative.

We assure you the best of our services always.

Warm regards,

Rajesh kumar sahu
Customer service team hdfc life

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Please click the following url to register your interest to know about our products, we will be happy to call you back.

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Pay premium online by visiting our website using net banking, credit card, debit card. Click here to pay-
https://onlinepayments.hdfclife.com/HDFCLife/quick_pay.html

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You may now view medical reports* online via my account, click here to register-

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Please click the following url to access our service touch points.

Https://www.hdfclife.com/customer-service/policy-servicing
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Please click on the following url to register your interest to know about our products, we will be happy to call you back.

https://crmleads.hdfclife.com/hdfc_link_track/hdfc.php?name=&mobile=&email=&pid=...⇄

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You can now get details on your fund value (Ulip policies), premium amount and due date by giving missed call on [protected].

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Regd office: lodha excelus, 13th floor, apollo mills compound, n. M. Joshi marg, mahalaxmi, mumbai 400 011. Insurance is the subject matter of the solicitation.

Disclaimer

This message is intended solely for the use of the individual or entity to which it is addressed. It may contain confidential/privileged information protected by law. If you are not the intended recipient, you are not authorised to print, retain, copy, disseminate, distribute, use or rely on this message or any part thereof. If you receive this message in error, please notify us immediately by return e-mail and delete all copies thereof. Hdfc life insurance company limited (Formerly hdfc standard life insurance company limited) is not liable for any improper and/or incomplete transmission of this message or for any damages caused due to the same.

By sharing your contact information or replying to hdfc life, with an email or a phone call, you authorise hdfc life and/or its third party vendors to contact you to verify the above details and/or to explain to you the features of the product and/or help you with the purchase/servicing. Hdfc life sends emails only via domain “hdfclife.com”. Please do not respond to any emails other than this domain as the same may be fraudulent. Premium paid in unit linked insurance plans of hdfc life are subject to investment risks associated with capital markets and the net asset value may fluctuate basis fund performance and factors influencing the capital markets and the policyholder is responsible for his/her decisions.

Be cautious of spurious phone calls and fictitious/fraudulent offers.

Irdai clarifies to the public that:

Irdai or its officials are not involved in activities like sale of any kind of insurance or financial products or investment of premiums.

Irdai does not announce any bonus.

Public receiving such phone calls are requested to lodge a police complaint along with details of phone call and number.

Disclaimer: this message is intended solely for the use of the individual or entity to which it is addressed. It may contain confidential/privileged information protected by law. If you are not the intended recipient, you are not authorised to print, retain, copy, disseminate, distribute, use or rely on this message or any part thereof. If you receive this message in error, please notify us immediately by return e-mail and delete all copies thereof. Hdfc life insurance company limited is not liable for any improper and/or incomplete transmission of this message or for any damages caused due to the same.
By sharing your contact information or replying to hdfc life, with an email or a phone call, you authorise hdfc life and/or its third party vendors to contact you to verify the above details and/or to explain to you the features of the product and/or help you with the purchase/servicing. Hdfc life sends emails only via domain hdfclife.com. Please do not respond to any emails other than this domain as the same may be fraudulent. Premium paid in unit linked insurance plans of hdfc life are subject to investment risks associated with capital markets and the net asset value may fluctuate basis fund performance and factors influencing the capital markets and the policyholder is responsible for his/her decisions.

Be cautious of spurious phone calls and fictitious/fraudulent offers. Irdai clarifies to the public that:

Irdai or its officials are not involved in activities like sale of any kind of insurance or financial products or investment of premiums.
Irdai does not announce any bonus.
Public receiving such phone calls are requested to lodge a police complaint along with details of phone call and number.