[Resolved]  HDFC Bank — health insurance claim rejected with incorrect reason

Claim id : 3990538

The above health insurance reimbursement claim was rejected with reason that policy holder's hypertension was not disclosed at the time of taking the policy. However this is not true. Not only was it disclosed but its only mentioned in the exclusion clause of the policy.

Also the reimbursement claim is not for hypertension or anything related to it.

So no grounds for the insurer to reject the claim.

Have written to the hdfc life review committe to reconsider the claim with all necessary documents

Please inform the company to look into this matter.

Thanks
Was this information helpful?
No (0)
Yes (0)
Oct 25, 2018
Complaint marked as Resolved 
HDFC Life customer support has been notified about the posted complaint.
Verified Support
Sep 24, 2018
HDFC Life Customer Care's response
Hi, if policyholder have already raised on service Id, our team will check and post assessment response will be shared with policyholder.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32720
    Pending
    0
    Resolved
    18399
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information