[Resolved]  HDFC Bank — insurance policy no 11403946

Address:Gurgaon, Haryana, 122009

I received a call from a lady (Cell no [protected]) stating that i have old hdfc life insurance policy (No[protected]; with premium of rs. 50, 000/- paid on 23rd march 2010. The adress stated was in kalkaji new delhi, and it was correct. She gave two options to revive, either pay upfront 3.5 lakh or stop the policy with min premium payment of 3 premiums and receive bonus by 2020.
I do not have any hard copy of the policy, neither the caller could send it to me know the actual document. She gave customer relation officer no [protected], mr. Rajeev saksena. When i called this officer, he asked what is your name. I told him the policy i received call from your office and gave him the policy no. He expressed very rudely, saying "main kya antaryami hoon kya?" i requested that he can check from the policy number given and confirm. He said nothing can be done in this regard. I dont know whether first call received was true or not, because when i checked for this policy number on hdfc life website, i could not locate any details. I fell further investigation must be carried out by all stakeholders, including hdfc life, in this regard. My contact email id: [protected]@yahoo.com
Was this information helpful?
No (0)
Yes (0)
Feb 28, 2018
Complaint marked as Resolved 
HDFC Life customer support has been notified about the posted complaint.
Verified Support
Jan 21, 2018
HDFC Life Customer Care's response
Hi, the no. from which the call was received by you shall be investigated by us to authenticate the details and to know the information about it.
Verified Support
Jan 25, 2018
HDFC Life Customer Care's response
Hi, please note that post conducting the investigation and verification of the above mentioned contact no.'s by us, we have reached out to this conclusion that the mentioned contact no.'s are not associated and neither are registered with HDFC Life. Further, you are requested to be cautious and on guard against such unwanted calls. Also, do not act on any such information received in the name of HDFC Life, or IRDAI. Please refer below the IRDAI Notice on Spurious Calls by visiting the mentioned link: http://www.hdfclife.com/irda-public-notice-on-spurious-calls. -- Manish.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32717
    Pending
    0
    Resolved
    18391
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information