HDFC Life — mis selling of insurance policy
Bhbhagwandas baheti on Feb 9, 2018
My name is bhagwandas baheti. My policy number is 18836269. I has been cheated by your agent mr. Abhishek sharma, neha varma & rajat mehta. Firstly i want to clear that i am a diabetic patient from 1990.in 2011 i went under bypass surgery.in starting of december 2016 i received a call from mr. Abhishek he said he is calling on behalf of hdfc life insurance co. Ltd & told that hdfc is providing a special pension plan for senior citizen’s & also along with those medical expenses will also be recovered. It is one time investment and from september 2017 your pension will start also he told that policy commission will come in your bank a/c directly. I clearly told him about my medical condition he said nothing will happen this offer is only for the senior citizens then he told that i have to invest one time in this policy & after 3 years company will provide me more than rs. 2 lakh with that company will also provide me bonus after 180 days on this policy. After so many questions & answers i agreed to provide them all the required documents collected by mr. Rahul. That one cancelled cheque is demanded by abhishek which i given to be commission directly come in my account.
After documentation i received call from him he told me that when you receive policy verification calls from authentic agent don’t tell them anything about this one time investment, commission (We have kept commission file for you) & this bonus facility otherwise company will not issue your policy & also will not provide you paid premium amount that time i was scared & also he used hdfc company’s name so not even in my dreams i thought that hdfc will do this kind of miss selling thing with me then i said whatever he told me to do then after some days i received my policy documents when i checked my documents i found some mistakes like my application form is company changed like they provide me computer generated application from with has no signature but when your field executive came to me that time i had signed application form then in this policy premium paying term is for 10 years but mr. Abhishek told me that this is one time investment policy when i asked him about this then he told me due to some mistakes while filling up my form he changed my application form & provide me computer generated application form & as per ppt is concern he said first i have to provide him my policy client id number then he will provide me on time investment documents within 24 working days then in middle of february he called me & told me company is ready to release my bonus of 1lac rs but to claim that bonus amount i have to invest 64, 440/- in oxxy international & after 24 working days company will release my 1lac bonus with 64, 440 investment means in total 1 lac 64, 400. Then after few days again he asked me for more investment on my daughter (Navita baheti policy number 19127554 with premium amount 99, 999/-) & son’s name (Nitesh baheti 19127274 with premium amount of 99, 999/-) for more bonus + one time investment in policy but asked him to wait till i receive my policy bonus but he said it will take time because of the year ending then he asked me to open two more policies that also he send his field executive he collected kyc documents of my kids & cheque from me he didn’t taken the signature of them on any application form after that i received call from company on my number regarding both policies. Then after a month he again told me that company has released bonus of these two policies after 180 days but for that i have to again invest 96, 600 in oxxy international then after investing that amount also i did not receive my policy bonus & no new one time investment documents but still i was keeping my self-calm but in middle of may again he was giving me reasons for delay in issuing my bonus like service tax rates has been increased. After all that mental harassment also he was trying to convince me to invest more but that time i lost my temper & i told him to refund my whole invested amounts that time also he was giving me reasons that my files are in process & also he was threatening me by saying that company will not refund my invested amount & company will deduct some amount from invested amount. & till 07/09/2017 he was giving me reason & in last call on same date he said he thought i might cancelled my policy that is the reason he is un aware about my bonus file process t in same call he said he’ll check in systems & call me back but from that day to till now i did not receive his call neither he attained my calls too every time i tried to call him his colleague attain my calls & told me that he is in a meeting or something. That time i lost my trust on your company means how can a company like hdfc life insurance do this kind of cheating with customers. I”ll never refer this company to anyone.
Now i am fed up with these policies i don’t want these policies & currently i am 64+ i can’t pay your policy premiums & want my all policy premiums return as soon as possible. Also i would like to inform you that i have recorded all the calls of your agent which i will providing you in attachments along with that i will also provide you my bank statement with that my medical certificate for my health issue. Please verify my complaint & revert me back as soon as possible.
Thanks & regards,
Mr. Bhagwandas baheti
Abhishek sharma – [protected]
Landline numbers - [protected]/[protected]/[protected]/[protected]/[protected]/[protected]/[protect...⇄
Mr. Rahul – [protected] (Collected all the documents & cheques)
[Feb 09, 2018] HDFC Life customer support has been notified about the posted complaint.
HDFC Life Customer Care's response, Feb 09, 2018
Hi, our representative has replied to you several times on your concern.
HDFC Life Customer Care's response, Feb 12, 2018
Please note that our representative Mr. Ameiya Kirtikar has already replied to you several times followed with the arranging of meeting with one of our Sr. representative. Further, Ameiya will be sharing our concluding response with you.
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