[Resolved]  HDFC Bank — misguided while offering policy

Address:75 2nd Floor 11th Cross NGEF Layout Nagarabhavi, Shree sai Krishna Nilaya, 560072

Hi i have brought a policy from hdfc life in the year 2014 when explained it was 5years premium and 10 years term. After getting the policy i got to know it was 10 years premium. I spoke with the agent he told it will be 5 years premium only 10years of term. Now the policy is under lapse status. Who is responsible for this. May i have a resolution for the betrayal from hdfc agent.
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Oct 18, 2019
Complaint marked as Resolved 
HDFC Life customer support has been notified about the posted complaint.
Verified Support
Sep 03, 2019
HDFC Life Customer Care's response
Hi, kindly inform the customer to address any unresolved concern of policyholder kindly inform the policyholder to write to us at [protected]@hdfclife.com from registered email id.
Verified Support
Sep 03, 2019
HDFC Life Customer Care's response
Hi, kindly inform the customer to address any unresolved concern of policyholder kindly inform the policyholder to write to us at [protected]@hdfclife.com from registered email id.
Verified Support
Sep 12, 2019
HDFC Life Customer Care's response
Hi, kindly inform the customer to address any unresolved concern of policyholder kindly inform the policyholder to write to us at [protected]@hdfclife.com from registered email id.
Complaint comments 

Comments

My name uzmabanu, my policy no. 17024679 lock date 2/9/19 as 30/8/19. Your bvn branch not co oprate me do best to retire my amt.
Dear sir,

I am prasenjit kumar Roy i worked in HDFC LIFE before 6 months . I would like to withdraw my PF amount, I have update my adhar number so i request you to appruve my Adhar Number

Date of joining:2 nd june 2017
Date of releaving:31st march 2019
Employee code:156990
Date of Birth:03/12/1990
Branch Location :Bongaigaon, Assam
Dear sir
i have mailed to service.hdfclife.com but i did not get any response
i am facing many problem due to wrong comitment by online hdfc agent (policy broker ), i have call recording, i have chat messeges etc .
kindly do the needful to refund my premium amount
mob-[protected]

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