[Resolved]  HDFC Bank — premium not refunded on withdrawn application

May 04, 2019

Updated by Ragu R Today again I have received the message below for nearly 10 times now. I have submitted the bank statement showing the premium payment of Rs.6513/-, but still the balance amount of Rs.5000/- is yet to be refunded to me.

"Dear Ragu,

Greetings from HDFC Life!

We confirm that refund amount of INR 1513 has been processed to the same account from where the initial premium was received.

Request you to check with your bank with the refund confirmation ARN number 30001090799052129226455.

If the refund amount is still not credited, please send us your till date bank account statement from the premium payment date, so we can get it checked with the concerned department.

To know your application status you can visit our portal https://onlineinsurance.hdfclife.com and login with your credentials.

For any further queries/clarifications, write us on [protected]@hdfclife.in or call on[protected] from the registered contact number only.

Warm Regards,

Sarika kharate
Online Query Team-HDFC Life"

Now it is very clear that by asking me to write to [protected]@hdfclife.com, the company seems to be dodging this complaint.

May 08, 2019

Updated by Ragu R In spite of several emails sent to the email address given in their response to this complaint, no initiative for refund taken. People beware of the customer service calls from HDFC Life, they ask you to apply for one life insurance policy, and once the premium is paid they split the application into two without any intimation. When I withdrew my application they have paid only Rs.1513/-, and retained Rs.5000/- claiming one application has been cancelled and another application is active. I am trying to reach the higher authorities in HDFC life, but unable to get their email id. No support from their service department. Still waiting for the refund after placing this complaint on Apr 27, 2019.

May 11, 2019

Updated by Ragu R Tired of this standard reply for any concern sent to this email. No proper response, and the last response I got was on May 4, 2019 that they have registered my concern. Still waiting on the refund.

May 15, 2019

Updated by Ragu R No point in me sending continuous mails to [protected]@hdfclife.com. I received a reply today which is copied/pasted below, and the reply does not make any sense. I have applied for only one policy, paying one premium amount, and later withdrawn it, but the reply reads that there were 2 applications and 2 policies, with one withdrawn and another active. I was never explained or mentioned by HDFC Life that this is split into 2 applications and 2 policies, thus cheating me of Rs.5000/-. After requesting for the cancellation, I visited the HDFC branch directly, and applied for a new policy paying an yearly premium.

"Greetings from HDFC Life!

We refer to your concern raised against aforesaid policies.

We wish to inform you that, we had received cancellation request for proposal number[protected] policy no.[protected]and accordingly proposal was withdrawn and refund amount Rs. 1513 .00 was processed.

Further, we have not received cancellation request for proposal number[protected] policy no.[protected] hence premium amount Rs. 5000.00 was not refunded.

We hope to have addressed your query.

For any further queries or clarification, kindly contact us at any of the touch points mentioned in the email.

Yours sincerely,
Pankaj Ochani
Service Recovery - HDFC Life"

May 21, 2019

Updated by Ragu R Several mails sent but the response is the same. After receiving my cancel request, and after I had applied directly through the local branch for a new policy, HDFC life has split my application into 2 and cancelled only one application, retaining the other one, and refusing to refund the amount of Rs.5000/-. Now I have ended up paying Rs.39, 984/- as yearly premium for the new policy, and losing Rs.5000/- which HDFC life is refusing to refund.

May 27, 2019

Updated by Ragu R HDFC Life has still not resolved this issue, and this complaint is a month old now.

Jun 13, 2019

Updated by Ragu R Beware of HDFC Life. Still no response or initiative to refund the amount deducted on the withdrawn application.