[Resolved] HDFC Bank — wrong information..!!! my application number[protected]

Dharam Anija

Website:

www.hdfclife.com

I buy an online HDFC life click 2 Protect 3D Plus. Before making payment of this I get a call from HDFC agent and I discuss for the medical check-up, Then they inform me in this policy no need any physical medical just HDFC will arrange for you a TELEMEDICAL, and after that I did payment because I am an NRI and just was in India for short time. After reached here abroad I did all documentation online many time and always HDFC request me same documents several times. And when I request for TELEMEDICAL they inform me I have to do a physical medical on my owen expenses and they don´t accept or arrange any telemedical. I send many emails and the last reply received from PADMINI NERLEKER - [protected] - [protected]@hdfclife.com and she request me many documents and send me also some forms to fill and I did all this thing and she informs me on 05/09/2018 they will check with the internal team and will update me as soon. But until today I didn´t receive any reply from HDFC LIFE.

My application number[protected]

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Nov 12, 2018

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2018

HDFC Life Customer Care's response Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed.