[Resolved] HDFC Bank — wrong payment

Sandylatha

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu

I took sum amount of 75000 hdfc life insurance policy on 10/august/2018.in manager nithya sent the two links i clicked the link amount was shown as 82671. I asked her my policy amount is 75000 rs only. Why should i paying 82671. She told sir this one is gst and tax so once you complete the payment it will refund from hdfc side, i trusted her completed the payment after that i checked with her, she said sorry sir its wrongly went. So i canceled you policy. I am said ok and 11/aug/2018 hdfc member came to my office. They had get my signature for cancellation form. I am also signed it. After that i am asking to hdfc life insurance manager tnagar branch nithya, she said daily today will cancelled the policy last 20 days said like that but yet now its not cancelled. Again i called to customer care people they told your policy is not cancelled yet. You have need to confirm your side then only cancelled the deducted amount is credit card. Now my credit card billis 82671. How can i pay this amount.

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Oct 4, 2018

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2018

HDFC Life Customer Care's response Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed. Once the email is sent by customer inform him / her to share the interaction id with us.

Aug 31, 2018

Updated by Sandylatha I called by HDFC Customer Care people about the issue. They said request is taken on 28th August 2018 only, before we don't get any call from bank side. Now my issue is when my amount is refund. In Nithya Manager of HDFC she telling very cool you paid 82675 your credit card bill. Once Cancellation is complete amount will refund my account. But this is a big amount of me. My due date is 1st Sept 2018. Now over due so i want to solve the issue. I tried to convey her customer care people message. She dint listen she spoke very harshly. She said I am also raised the compliant you dont trust we cant do anything. My simple doubt she done already means it will cancelled right, but yet now my policy is not cancelled. Customer care people told 28th only taken request that also me only called. Very worst experience in HDFC Life Insurance and Manager Miss. Nithya.

Verified Support

Sep 03, 2018

HDFC Life Customer Care's response Hi, as stated earlier if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed.

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Comments

Dr Prabhakar Naik

from Bengaluru, Karnataka

Dear sir
I have taken Bajaj Finserv loan for that they given me HDFC insurance but I don't afford this insurance soI want to cancel this insurance amount is 20, 000 I can't afford so pls cancel this insurance.insurance policy no pp000208 nd refund me policy insurance money or contact on email id [protected]@gmail.com or no [protected]