HDFC Bank Payment Gateway — refund of the deduct money paid through phonepe app using hdfc bank payment gateway

Address:

Dehradun, Uttarakhand, 248001

My name is jayesh agrawal and i booked a bus ticket from dehradun to aligarh on 23rd march, 2018 from upsrtc website (upsrtconline.Co.In) of rs.953.00
i made a payment from phonepe application using hdfc payment gateway and the amount was also successfully deducted from my bank account but the ticket wasn't booked. I am attaching the screenshot of successful payment of rs.953.00 on phone pe application.

I contacted upsrtc first and they told me that the refund has been processed by the payment gateway. But till today i didnt receive any amount. I am also attaching the reply from upsrtc in which they send me the screenshot of the process refund.

I contacted phonepe then and they told me that the amount of rs. 953.00 was successfully credited to the beneficiary account i.E. Hdfc payment gateway. They told me to contact the payment gateway only.

I am attaching necessary screenshots of the issue and also the details of the ticket i was booking:-

passenger name:- jayesh agrawal
from:- dehradun (ddn)
to:- aligarh (alg)
bus type:- volvo
journey date:[protected]
bus time:- 19:00:00
transaction date:[protected]
amount:- rs 953.00
payment gateway: hdfc payment gateway
utr number:[protected]