[Resolved] HDFC Bank — processing fees refund | |||||
Mr. Panchal buragohain, Hdfc hfl, Guwahati Apropos the file no.[protected] and the subsequent withdrawal of application due to a extreme delay on the part of hdfc hfl and extremely poor customer services, we notice that you have only refunded inr 5, 538.00 of the deposited processing fees of inr 10, 000. We demand a refund of inr 4, 462 failing which we would be taking this case to the banking ombudsman, as a first legal step. All other legal actions remain open. We demand a complete written explanation to your arbitrary deduction of inr 4, 462 as a reply to this email, with a breakup, at the earliest. Hdfc hfl is solely at fault here for failing to process the loan. There is no reason whatsoever for you to deduct any part of the processing fees, while the loan has not be availed and the application withdrawn. Please treat email sent to you as a service of notice. As a point of record, i would like to stress the extremely poor customer services provided by hdfc hfl, guwahati. While i requested you to provide me with the branch manager's email, for further feedback, you refused to do so. Rahul Was this information helpful? | |||||
Feb 16, 2018 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Jan 10, 2018 HDFC Bank Customer Care's response Dear Rahul, Thank you for writing to us with your feedback. It remains our priority to redress your concerns. We would request you to post the details of your concern at http://bit.ly/1GG54RP to help us address the same effectively. Regards, Team HDFC Home Loans Verified Support Jan 12, 2018 HDFC Bank Customer Care's response Dear Customer, As we understand that the Home loan was sourced by HDFC Ltd; your query/complaint pertaining to the housing loan is being forwarded to HDFC Ltd for redressal. You are henceforth requested to be in touch with HDFC LTD. At e-mail ID - [protected]@hdfc.com for resolution of your query/complaint. Alternatively, please Click here (Link - https://www.hdfc.com/write-to-us/complaints?submode=HDB_WEBSITE ) for any Queries / Feedback / Complaints pertaining to HDFC LTD. -Manoj HDFC Bank Customer Assistance | |||||
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+91 22 6160 6161
+91 22 2498 8484
Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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My clearing cheques return by your bank
I so worried about retn charges.pls just u see my seal and siignature amount in figures.not amount in words .
I hope u kindly do the needfull .
Thankingyou
Date.[protected]
Arsikere-573103
My branch code 2386.