[Resolved]  HDFC Bank — refund for duplicate charge added on credit card

Address:Mumbai Suburban, Maharashtra, 400053

My credit card has been charged twice for the amount of inr 12288.69, i did received the declined msg for the 1st transaction, still i do not see a refund / credit in my account.

The amount deducted was on 10/18, i had sent the email on 10/23 to hdfc, i have not yet received any call back or email response as of today.

I did followed their return process and submitted the customer dispute form
Here is the query number [protected]

I also went to the nearby branch and asked them to help, they said only the online ivr support system an help.

Kindly help in getting someone acknowledging my issue and assuring me in initiating my refund

Thank you
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Jan 3, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 02, 2019
HDFC Bank Customer Care's response
Dear Customer,

We have taken note of your comments expressed and you may look forward to receiving a response to your e-mail id in 6 working days. The reference number for this interaction is[protected]. We request you to bear with us in the interim.

-Zubin
HDFC Bank Customer Assistance
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