[Resolved] HDFC Bank Securities — Deplorable and poor quality of service by HDFC securities for MF investors

handewadi

from Washim, Maharashtra

Address:

Pune, Maharashtra

I have made MF investments in SBI Blue chip and ICICI Prudential value discovery funds through HDFC, Mohammadbwadi Branch -Pune on June 13th, 2016. I have been chasing for my Statement of Account for past 10 days but the answer is same " will be resolved today". I have been confirmed several times that your units have been generated with June 14th NAV, but the HDFC representative is not making any attempt to get me the Statement and most of the times he does not respond to calls and my multiple visits to the branch are not fetching any result. Getting a feeling they are not concerned about customer service but only their brokerage and individual commission. The most shocking statement came today after 10 days of my investment that Transfer Agent has informed that they have not received my subscription cheque. Hoping someone in HDFC security ( ARN 0005/ EUIN : E118171) will read this complaint and come forward to help me.

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Aug 27, 2017

Complaint marked as Resolved

With the time it got resolved. I had to take help from my ex-colleagues in Transfer Agency to get units generated. Subsequently they sent me the softcopy of SOA. Complaint made here did not help me resolve the issue.

HDFC Securities customer support has been notified about the posted complaint.