I am a customer of hdfcsec for more than 15 years. I got my derivatives trading activated and on 18th nov 2021 got an sms saying...
HDFC Sec: As per your request Brokerage has been revised to . For queries please contact our Customer [protected]@[protected].
After trading 200 lots, I was shocking to see my contract note that i am being charged ₹2 per unit. To give an example, for trading 1 lot(25 unit) of banknifty i was charged ₹50. So basically when I bought 50 lots I was charged ₹2500. In the market nobody charges this much heavy brokerage. Whereas as per above sms i was under impression that i will be charged 0.025%, example if i buy 50 lot of 25unit of banknifty for ₹500, 50 lot x 25 unit per lot x 500 =625000. So i thought I will be charged 0.025% of 625000 which is ₹156.25. I never knew that nor was explained over email about charges as ₹2 pet unit. And hdfc do have a plan charging ₹200 per year which will charge only ₹20 per order. I don't understand what is above sms means or why can't they default take that ₹200 charge and apply ₹20 per order automatically. If I executed single order of 50 lots I will be charged only ₹20 instead of ₹2500. Is this not looting customers money unknowingly? I requested and explanation of the chargea and meaning of above sms over email and calls. But nobody bothered to explain me clearly. I never got a justification.
With my ignorance In total I have been charged ₹950.17 for 10th dec and ₹7400 for 13th dec as brokerage. Which is ₹2 per unit. As per above sms if they could charge 0.025%, I might have hardly ended pay ₹1000 or so. Because of this issue I stopped trading in hdfcsec.
I would be happy to provide more details and proofs if I can get a justice.
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