[Resolved] HDFC Bank Securities — My nps account is not created, they have taken my cheque | |
MY NPS account is opened and is still in processing even after 20days. Worst people and worst service. I needed my documents last week to process my tax service at my office. Our deadlines are over. I have informed HDFC securities to not delay. They assured me that it will be done in 7~10 days. Its been 21 days now, even today they are saying they need 8~10 days. Worst service Was this information helpful? | |
Dec 14, 2016 Complaint marked as Resolved HDFC Securities customer support has been notified about the posted complaint. | |
 8 Comments | |
Comments
PLease escalate this issue. So that other new customers would not opt for HDFC SECURITIES
Reply
They dont deserve any rating
MY NPS account is opened and is still in processing even after 20days. Worst people and worst service
HDFC Securities — Depository charges being charged often.
They often charge depository charges for no proper reason. Also the brokerage is tooooooooooooooo high when compared to other banks. I opened the NPS account in january 2017 but still in frozen state. contacted the hdfc security as well as the branch where I have account but no one know how to resolve the nps problems in HDFC.
also raised the Grievance below is the reply.
4. Details of Resolution: Dear Subscriber, we have verified our records and it has been observed that we have received the physical copy of your subscriber registration form and the same has been accepted in CRA system.Further, we wish to inform you that your PRAN was generated using eNPS (PAN based) platform. Your KYC verification will be done by the concerned bank through which you have registered your PRAN. Since your KYC is not verified by the bank, your PRAN is in freeze status. Kindly note that there can be no transaction or reset of I-PIN/T-PIN carried out in your account once the PRAN is in the Freeze status. Therefore, you are requested to contact your respective bank for more clarification. The steps to be followed by the POP Bank Users for KYC verification are: Step 1: Bank User will login into CRA system and access the option for KYC verification under Subscriber Registration option. Step 2: The Bank User enters necessary details to search for the records to be verified. The search can be based on PRAN, Acknowledgment No. or Date Range. Users may please note that the date range for the search cannot be greater than 15 days.Step 3: Based on search criteria, the list of PRAN which are pending for KYC verification will be available. Step 4: The POP Bank User will click on the link, To be verified? and the Subscriber details will be displayed. The POP Bank User will verify the details provided by Subscriber in eNPS and details available in the Core Banking System (CBS). Step 5: Once User clicks on `Confirm' then need to select DSC and Click on, OK to complete the verification. Step 6: Once the KYC is successfully verified by Bank, an alert will be send to the Subscriber and PRAN will be activated in CRA system. In case of any rejection, an alert will be send to the Subscriber for further course of action.We thank you for being our valuable Subscriber.
Worst service of hdfc in NPS . they keep passing the ball instead of resolving the probem.
also raised the Grievance below is the reply.
4. Details of Resolution: Dear Subscriber, we have verified our records and it has been observed that we have received the physical copy of your subscriber registration form and the same has been accepted in CRA system.Further, we wish to inform you that your PRAN was generated using eNPS (PAN based) platform. Your KYC verification will be done by the concerned bank through which you have registered your PRAN. Since your KYC is not verified by the bank, your PRAN is in freeze status. Kindly note that there can be no transaction or reset of I-PIN/T-PIN carried out in your account once the PRAN is in the Freeze status. Therefore, you are requested to contact your respective bank for more clarification. The steps to be followed by the POP Bank Users for KYC verification are: Step 1: Bank User will login into CRA system and access the option for KYC verification under Subscriber Registration option. Step 2: The Bank User enters necessary details to search for the records to be verified. The search can be based on PRAN, Acknowledgment No. or Date Range. Users may please note that the date range for the search cannot be greater than 15 days.Step 3: Based on search criteria, the list of PRAN which are pending for KYC verification will be available. Step 4: The POP Bank User will click on the link, To be verified? and the Subscriber details will be displayed. The POP Bank User will verify the details provided by Subscriber in eNPS and details available in the Core Banking System (CBS). Step 5: Once User clicks on `Confirm' then need to select DSC and Click on, OK to complete the verification. Step 6: Once the KYC is successfully verified by Bank, an alert will be send to the Subscriber and PRAN will be activated in CRA system. In case of any rejection, an alert will be send to the Subscriber for further course of action.We thank you for being our valuable Subscriber.
Worst service of hdfc in NPS . they keep passing the ball instead of resolving the probem.
NSDL e-Governance Infrastructure Customer Care's response, Mar 2, 2017
Dear Ram,
This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
NSDL e-Governance Infrastructure Ltd.
1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
NSDL e-Governance Infrastructure Ltd.
1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
Dear Sir/Madam,
I too facing same issue with HDFC bank as with Ram_Joshi and got same long reply from eNPS CRA. but when I contacted with Bank they are not resolving queries or giving proper reason. So I want to change Bank details given to NPS. Please let me know how can I change my banker in eNPS so that I can get it verified both PAN and Bank details.
Many of my friends opened eNPS account with Aadhar based verification so there account not frozen at all.
Waiting for your valuable reply soon.
Thanks
Regards,
Basavaraj Gidnavar
I too facing same issue with HDFC bank as with Ram_Joshi and got same long reply from eNPS CRA. but when I contacted with Bank they are not resolving queries or giving proper reason. So I want to change Bank details given to NPS. Please let me know how can I change my banker in eNPS so that I can get it verified both PAN and Bank details.
Many of my friends opened eNPS account with Aadhar based verification so there account not frozen at all.
Waiting for your valuable reply soon.
Thanks
Regards,
Basavaraj Gidnavar
Similar Situation with me too. I opened eNPS account with NSDL and chose HDFC bank for KYC verification on 24 Jan 2019.
Till date my account is in frozen status.
I followed up with bank many times, I physically went branch for KYC verification but none of them knew about it.They told me to verify KYC with HDFC securities. When I called HDFC Securities for KYC verification of NPS account, they told me to verify with HDFC bank branch.
Worst experience with HDFC bank, I am using HDFC salary account since 10 years.
HDFC Bank you just lost one customer, if you don't improve your service you will loose many more.
NPS Trust/NSDL please remove HDFC bank from your list of POP.
Till date my account is in frozen status.
I followed up with bank many times, I physically went branch for KYC verification but none of them knew about it.They told me to verify KYC with HDFC securities. When I called HDFC Securities for KYC verification of NPS account, they told me to verify with HDFC bank branch.
Worst experience with HDFC bank, I am using HDFC salary account since 10 years.
HDFC Bank you just lost one customer, if you don't improve your service you will loose many more.
NPS Trust/NSDL please remove HDFC bank from your list of POP.
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