[Resolved] HDFC Bank Securities — nps kyc verification pending, nps account frozen

[Resolved] HDFC Bank Securities — nps kyc verification pending, nps account frozen

N nnilesh2 from Mumbai, Maharashtra

I opened enps account with nsdl and chose hdfc bank for kyc verification on 24 jan 2019. Till date my account is in frozen status. I followed up with bank many times, i physically went branch for kyc verification but none of them knew about it. They told me to verify kyc with hdfc securities. When i called hdfc securities for kyc verification of nps account, they told me to verify with hdfc bank branch. Worst experience with hdfc bank, i am using hdfc salary account since 10 years. Hdfc bank you just lost one customer, if you don't improve your service you will loose many more. Nps trust/nsdl please remove hdfc bank from your list of pop. Was this information helpful? No (0) Yes (0)
Feb 5, 2019 Complaint marked as Resolved To verify KYC for NPS, I dropped mail yo [email protected] They verified my NPS KYC HDFC Securities customer support has been notified about the posted complaint. Verified Support Mar 02, 2019 HDFC Securities Customer Care's response Dear Customer Greetings from HDFC Securities Ltd !! We request to share your NPS PRAN Number to take this up with E-Nps unit at HDFC Bank. Regards Customer Care HDFC Securities Ltd
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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Dear Sir/Madam, This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.