[Resolved] HDFC Bank Securities — nps kyc verification pending, nps account status freeze

priyash.123

from Gurgaon, Haryana

Address:

South West Delhi, Delhi, 110078

I and my husband opened enps account with nsdl and chose hdfc bank for kyc verification on 20 jan 2019. We received our pran also.
Till date our pran is in freeze status.
I followed up with bank many times, i physically went branch for kyc verification but none of them knew about it. They told me to verify kyc with hdfc securities. When i went there in hdfc securities for kyc verification of nps account, they told me to verify with hdfc bank branch.
No one from hdfc know how to do this.
Kindly let me know who can do our kyc and why it is taking this much time?

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Apr 3, 2019

Complaint marked as Resolved

HDFC Securities customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2019

HDFC Securities Customer Care's response Dear Customer

Greetings from HDFC Securities Ltd !!

Your concern pertaining to E-Nps account has been forwarded to HDFC Bank E-nps unit.
You are requested to write to Anand.[protected]@hdfcbank.com.

Regards
Customer Care
HDFC Securities Ltd

Verified Support

Mar 02, 2019

HDFC Securities Customer Care's response Dear Customer

Greetings from HDFC Securities Ltd !!

We request to share your NPS PRAN Number to take this up with E-Nps unit at HDFC Bank.

Regards
Customer Care
HDFC Securities Ltd