Healthkart — About changing or refund product

Address:

Junagadh, Gujarat

I bought Vector X Body Trimmer (JF-1050), Medium from your site and after 4-5 use it broke into two pieces.I complainted on 15th day of delivery so your costumer care refused to return or change product. Order no.: HK[protected] How can I know it will break after 14 days or I should complaints always in 14 days for any product of healthkart may be it will break after 14 day..?? So what should I do now just throw product away and never buy any product from you or you can do something fro me.