[Resolved] Healthkart — I don't think my product is genuine

[email protected]

from Kodungallur, Kerala

Address:

560068

Hello,

This is my third time ordering protein from healthkart and this time the way I got the product it does not look genuine I feel like someone opened it and probably tried mixing something else
My order number :
Invoice number :112593
Iam also attaching the pic of the protein powder box so you can see how I received it and also the invoice copy

Iam extremely disappointed ( as I have raised 0 complain on product quality ) but this time I strongly feel something is wrong
Note: I alsmot payed 7800 for this (which makes me more sad and disappointed with you guys ) 😔

+3 photos

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Apr 28, 2019

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2019

HealthKart Customer Care's response Dear Vikas,

Apologies for the inconvenience caused.

To resolve this, Please help us with the pictures of the product received on [protected]@healthkart.com along with the carton box from all the sides (top, bottom, front, back) showing its exact condition, name, bar code, and importer sticker.

Also, please confirm the condition (tampered or not)of the carton box at the time of delivery and if the product was containing any bubble wrap or not.

Please ensure that the pictures are shared within 14 days of return policy.

For any further assistance, please feel free to contact us at[protected] or write to us at [protected]@healthkart.com (Monday to Saturday from 10 AM to 7 PM).

Assuring you of our best service always.

Thank You
Stay healthy
Team Healthkart!