[Resolved]  Healthkart — order shipped but not yet delivered

Address:Mumbai City, Maharashtra, 400053
Website:www.healthkart.com

Hi
I have ordered muscleblaze whey prime 80% protein on 11th october and they said that shipment delivered will be by 17th oct.
But today is 19th october and my product is not yet delivered. Kindly please check. I have already paid for it online.
They delivered a message that my order has been shipped on 11th oct and will be delivered by 17th oct but they didn't gave me any tracking number and any service name through it was shipped. And yet it has not been delivered.
My email id is [protected]@gmail.com
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Dec 2, 2018
Complaint marked as Resolved 
HealthKart customer support has been notified about the posted complaint.
Verified Support
Oct 20, 2018
HealthKart Customer Care's response
Hi Abhinav,

Please accept our sincere apologies for the delay. However, let us assure you that we are following up on your case with the courier team and will update you within next 24-48 working hours.

We have put it on the utmost priority and would keep a close tab till delivery. Winning you as a long term customer is our top most priority.

Note: Order no. HKA[protected] has been shipped via BookMyPacket courier with tracking ID: BLC7098056.

For any further assistance please feel free to reach us at[protected].(Monday to Saturday from 10 AM to 7 PM)

Thank You,
Stay Healthy!
Team Healthkart
Oct 22, 2018
Updated by Abhinav2349
I didn't get any feedback yet. It's been 48 hours but my problem is not yet resolved.
Verified Support
Oct 23, 2018
HealthKart Customer Care's response
Hi Abhinav,

This is with reference to the concern you have raised for order id HKA[protected]. We are still working with the relevant department to get it sorted for you. We assure you that we will keep you posted.

We appreciate your time & patience.

For any further assistance please feel free to reach us at[protected].(Monday to Saturday from 10 AM to 7 PM)

Thank You,
Stay Healthy!
Team Healthkart
Verified Support
Oct 24, 2018
HealthKart Customer Care's response
Hi Abhinav,

As per the telephonic conversation with one of our representative, we have place replacement order as per your request. We will try and arrange the dispatch/delivery as soon as possible.

We will definitely share this as feedback with our relevant team to work on our delivery services and create a better shopping experience for you in future.

For any further assistance please feel free to reach us at[protected].(Monday to Saturday from 10 AM to 7 PM)

Thank You,
Stay Healthy!
Team Healthkart
Oct 25, 2018
Updated by Abhinav2349
I haven't received the parcel yet.
Verified Support
Oct 26, 2018
HealthKart Customer Care's response
Hi Abhinav,

We wish to inform you that as per the recent update from our courier shipment for Replacement Order has been delivered Yesterday. Please confirm, if you still haven't received the parcel.

For any further assistance please feel free to reach us at[protected].(Monday to Saturday from 10 AM to 7 PM)

Thank You,
Stay Healthy!
Team Healthkart
Oct 26, 2018
Updated by Abhinav2349
Recieved. Thanks.
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I didn't get any feedback yet. It's been 48 hours but my problem is not yet resolved.

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