[Resolved] Healthkart — product absent on delivery | |
Hi I ordered on serious mass and received it today after a delay of 5days and on unboxing i found it to be filled with rag cloth and waste material with no product inside. I tried to cancel my order but did not find an option to do so. On receiving the parcel there didn't seem to be anything wrong with the packaging and the package was sealed completely with healthkart seal tape. This has never happened before and i'm extremely disappointed by this. I have attached the photos of the box and its contents below. Was this information helpful? | |
Dec 23, 2018 Complaint marked as Resolved HealthKart customer support has been notified about the posted complaint. Verified Support Nov 14, 2018 HealthKart Customer Care's response Dear Stephen, Apologies for the inconvenience caused to you. We have forwarded the snapshot to our vendor to investigate the matter against the order id HKA[protected], would request you to please allow us 24-48 working hrs so that we can get back to you with an update. For any further assistance please feel free to reach us at[protected].(Monday to Saturday from 10 AM to 7 PM). Thank You Stay healthy Team Healthkart! Verified Support Nov 14, 2018 HealthKart Customer Care's response Dear Stephen, As per the telephonic conversation with you on your registered mobile number, concern team require the time to investigate the matter till Tuesday. Would request you to please provide us time till Tuesday so that we can get back to you with and update. For any further assistance please feel free to reach us at[protected].(Monday to Saturday from 10 AM to 7 PM). Thank You Stay healthy Team Healthkart! Verified Support Nov 22, 2018 HealthKart Customer Care's response Dear Stephen, As per the telephonic conversation with one of our executives, a new order Id: HKD[protected] has been placed for missing ON (Optimum Nutrition) Serious Mass, 6 lb Banana product. We hope that same will be dispatch in 1-2 working days and after that it will be delivered to you in 5-7 working days. However we will try to deliver the product as soon as possible. For any further assistance please feel free to reach us at[protected].(Monday to Saturday from 10 AM to 7 PM). Thank You Stay healthy Team Healthkart! | |
 1 Comment | |
Comments
As per my suggestion you should not ship your products via xpressbees . I am not very satisfied with their services as my shipment had arrived at the centre on 6 but it was delivered to me on 10
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