[Resolved] Healthkart — Resistance band not getting returned

pravinkr138

Address:	Healthkart.com
Website:	www.healthkart.com

I ordered a resistance band from healthkart and got it on 13th may. The item is so unsatisfactory to so may levels that i opted to return the product.in the product page it is mentioned that the order can be returned till 14days. I made the request through call on which i was said to send a mail. Then i wrote a mail and said to send the current pics. After that i was told that the seller doesn't have return policy. I send them the mail that on the page itself it is written that the product is eligible to return. Today is still 22nd of may 2020. Very poor response from the healthkart team. I want my money back.

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Aug 6, 2021

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

May 27, 2020

HealthKart Customer Care's response Dear Pravin,

This is with reference to your e-mail dated May 22, 2020.

We can certainly understand the concern, As per the update from our respective team & the vendor, we wish to inform you that as per our return policy, any Fitness Accessory will be replaced in case of manufacturing defect, size or colour change.

We would request you to please refer to the link below to check the same on our website.

https://www.healthkart.com/hk/FAQ.action?reftag=return&itracker=w:home|header|;p:7|;c:return-policy|;

At the outset, we regret to inform you that your Order #HKA[protected] does not qualify for any next action(returnreplacementrefund).

Please contact us in case of any query or clarification, or if you require further assistance.

Assuring you of our best service always

Yours Sincerely
Customer Service
Team Healthkart

May 29, 2020

Updated by pravinkr138 Please see the attached file. If there is no return policy why you are displaying 14days return?
It should be 14days replacement right? I bought this item after seeing the 14days return written. Now you are giving this LINK BS 😡

Verified Support

Jun 04, 2020

HealthKart Customer Care's response Dear Pravin,

This is with reference to your e-mail dated May 29, 2020.

As per the current update, product has been picked up from your end and it's in transit. We wish to inform you that once the product will be delivered to the vendor we will get in touch with you post quality check for further resolution.

Please contact us in case of any query or clarification, or if you require further assistance.

Assuring you of our best service always

Yours Sincerely
Customer Service
Team Healthkart