[Resolved] Healthkart — wrong product delivered/ no return/ no replace

Gagandeep Singh Bal

from Delhi, Delhi

Address:	Chandigarh, Chandigarh, 160062
Website:	care.healthkart.com; [email protected]

I ordered health viva daily-multi vitamin with ginseng, unflavored 60 soft gels (Ref: hkd[protected], dated 22/07/2017)
But i received health viva daily-multi vitamin, multi mineral, amino acids with taurine & ginseng, 60 n film coated tablets.

This is not acceptable from the company which has reputation of selling the quality health products but now it seems that playing with the life of people in delivering wrong product which can cause health hazard for any customer. The product is charged for high end product as the comparative range but delivering with low range products.

And on talking to the customer support they are not accepting the mistake for the same.
So, i attached the images of the product wrongly delivered to me.
Till date no resolution from there side not even a single follow up.

Such a high level of negligence in there service.

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Aug 27, 2017

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2017

HealthKart Customer Care's response Hi Gagandeep,

Apologies for the inconvenience caused to you.

As per your telecom with one of our executive a replacement order has been placed for 2 quantity of the HealthViva Daily (Multivitamin with Ginseng), Unflavoured 60 softgels product. We hope that same will be dispatch in 1-3 working days and after that it will be delivered to you in 2-3 working days. However we will try to deliver the product as soon as possible.

Also once the replacement order Id:4060412-S07949 would be delivered to you' we will arrange reverse pickup for the wrong product in shipment order Id:4051613-S88016.

For any further assistance please feel free to reach us at[protected].(Monday to Saturday from 10 AM to 7 PM)