[Resolved]  Heera Himachal Holidays — Heera himachal volvo sleeper bus services

Address:	New Delhi, Delhi, 110001
Website:	www.heerabus.com

After paying online premium charge of RS 1400 x 3=4200 for Delhi to Jammu Volvo(Heera Himachal holidays) on makemytrip.com for travel with my elderly parents expecting a comfortable journey, instead, I got following:-


They changed boarding point from Rk Ashram to the Lal kila


Changed bus to Ashu travels/Cool cool saying this is the actual bus


Not a Volvo bus, a cheap bus with boxy cabins(cages), claiming Volvo comfort, I could not even lay straight on the sleeper(5feet 10inch frame).


Not left on time(2 hrs extra waiting), filled bus to capacity, even walking area filled with passengers, lot of cartage goods from local vendors loaded by them to save on excise duty etc. and risking passenger lives


Travelled from secluded roads avoiding toll taxes etc.


Dangerous driving, unsafe travel in box cages, where you are waving from one end to another, If a mishap occurs you will be left there to die in less known village roads.


Ill mannered driver and conductors


People smoking in the bus, drunkards were given seats for less


All walking space filled with people sleeping there.


The bus stopped at 11 in the night for dinner at worst quality Dhaba.


I was tired like hell when my journey concluded, my parents felt worst, It took me almost 2-3 days rest to become normal. imagine if you book such a bus to Katra and you need to start your journey further to Shri Mata Vaishno Devi after such a horrible experience.


How can make my trip allow such companies listing on their portal without any strict checks on their services?

It’s like MakeMyTrip is in nexus with such unlawful bus operators fleecing online customers(Volvo service has to be a Volvo bus).

Biggest cheaters most of the bus operator on this route(don't know about other routes), Volvo service is fake they provide cheap bus with cages for so-called Volvo sleeper comfort, I would call it box of hell and they fleece you when you book through goibibo, MakeMyTrip, redbus or any online travel portal, charge you[protected] for Volvo, when you see actual bus you will find them selling the same [protected]@600-800, there you feel cheated, they travel through smaller less known roads during the night avoiding tool tax and driving dangerously putting all passenger lives at risk, I hope this review will help many passengers not to fall in trap of such fake bus services.

I would recommend AC-2 or AC-3 train sleeper bought in tatkal for much better comfort(that's what I did for my return journey) or If you have an emergency situation don't book online reach at the bus stand(LAL kila or RK Ashram) and pay only if bus promises to start on time and bargain the price too.