Helios Watch Store — product returned but refund not received
T
tulsi gajjar
from Mumbai, Maharashtra
Address:
Mumbai City, Maharashtra, 400064
Website:
Helios Watch Store
Hi team,
I have returned the product with original packaging in unused condition. The tracking no.[protected] shows product delivered on 7th jan. I have written several emails and made many calls however the refund is still not initiated and nobody has contacted me. Can you look into the issue on urgent basis and confirm. The product is an expensive fossil watch.
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Helios Watch Store customer support has been notified about the posted complaint.
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve