Heritage Health Tpa Pvt Ltd — Regarding claim no HH[protected] name of MONICA M

My claim is pending since last more 2 months, 3 queries raises on 09/09/2020 i replied on the same through mail and i forwarded hard copies on 22/09/2020 their regional office bangalore, 2 months over but no reply from them, if i call to bangalre regional officer they sais we jave forwarded to concern department, if i call to toll free no it will take 1 hour to connect concern department, and they are telling they have not recieved the documents, so many mails send but no reply from their side hence again take the prints of that softcopy and again forward same documets 15 days back, but still no use i am fed of with these guys for just simple 3 quiries updatae they r taking months, then when my calim going to settle and when they will credit amount, plz help me wt to do regarding this
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Heritage Health TPA is deliberately pending my health claim from last 6 month, never giving anything in writing until last month. Now I submitted everything they ask for and still they giving silly excuses, like hospital registration is in vernacular language I.E GUJARATI we can't understand it.bring this, bring that, I am tired now
Kindly recover interest at commercial rate of interest for delay period. And do the needful.

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