Hero Cycle — Defective cycle

Address:

Kolkata, West Bengal, 700027

I purchased a new hero count 1.0 26t bicycle last month from a kolkata outlet. Please find attached the invoice with the phone number and contact details. Also attached is the picture of the defect.

On examining the alignment properly i noticed a distortion in the front head of the suspension.

I spoke to the retailer, and he denied saying that part wont be replaced.

Its a new cycle with a manufacturing defect. Please change the defective part with a new one.

I am extremely disappointed with this approach.

Kindly ensure immediate solution to the problem.

Please find attached a picture of the defective alignment and the invoice.

I had spoken to lavi in the customer care department, and she instructed me to write a mail, and yet no action has been taken. Complaint id is 8197.