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Hero Cycle — Defective cycle

I purchased a new hero count 1.0 26t bicycle last month from a kolkata outlet. Please find attached the invoice with the phone number and contact details. Also attached is the picture of the defect.

On examining the alignment properly i noticed a distortion in the front head of the suspension.

I spoke to the retailer, and he denied saying that part wont be replaced.

Its a new cycle with a manufacturing defect. Please change the defective part with a new one.

I am extremely disappointed with this approach.

Kindly ensure immediate solution to the problem.

Please find attached a picture of the defective alignment and the invoice.

I had spoken to lavi in the customer care department, and she instructed me to write a mail, and yet no action has been taken. Complaint id is 8197.
Defective cycle
Defective cycle
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    Kolkata
    West Bengal
    India

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