Hero Electric — Hero Optima HX (Dual Battery)

Address:

India, Karnataka, Jamkhandi 587301

I have booked Hero Optima HX scooter on company's website. I didn't get any calls or emails after placing the order apart from order confirmation mail. I called dealer and he said order is not placed with him and wait for some time. I waited for some time and called him again. He told me the same thing.

I wrote a mail to customer care and got a reply saying that please wait and the order will be delivered within 30 to 45 days.

I waited 48 days and didn't get any call. I wrote another email and they gave me Sales Manager number. I called sales manager and he is telling to cancel the order and book again with dealer. If I have to book again from dealer, why do we have book option from website? Why did they tell me to wait so far? There is no proper mechanism to cancel order also.

I need the scooter as early as possible. Please consider my order placed on the official website and deliver it soon.