Hero Electric — nyx e5

Address:

New Delhi, Delhi, 110059

Hello,

I would like to bring few issue in everybody notice that i bought nyx e-5 on 14th july 2019 from dwarka motors. I was very happy because i could save environment & money both.
1. After three days lock below seat was not in working condition. When i put key to open the seat then it was moving all around. I was not able to charge the battery because charger was locked in seat. Somehow i managed to open the seat and charged the battery. Next days i went to workshop & he fixed the lock. Also he found some wires were burn near connecter. He also fixed that issue on that day.
2. After few days lock condition was again same. Also when i was riding the scooter on saturday evening then sound of scooter went high like sound of old buses when he use brakes. Sound was unbearable and scooter also run with lot of jerk. I called the workshop person and tell this issue. He denied to send his person but when i request him then he told that person will come next day but he will charge rs. 200 for visit. I had no option and i agree to pay rs. 200. Somehow i managed to bring scooter to workshop on sunday morning and workshop engineer found that wire was burn near connecter which he fixed few days back. He changed the lock also. Also charger socket was also not working which he changed. I was totally frustrated as i wasted 3 hours.
3. Same issue i faced after few days. Fortunately when i reached to workshop, two engineers was also there from hero electric and they assured me that this problem will not come again. I was too upset this time as i came 3 times in workshop with in one month.
4. Now again i am feeling that brake is tight, some times sound of scooter is very high and i feel there is some issue in scooter again. It can be stop any time.
5. Also want to let you know that there is two more big problems in this scooter. It is very uncomfortable when ride. 1st issue is brake – it is too hard & looks like hero electric put cycle brakes in it. Always feel jerk when use brakes. The biggest drawback is it can’t be usable if you push break suddenly. If you are at the speed of 30-35 and use break suddenly then it will not work and you will get hurt badly. 2nd issue is shocker, looks like there is no shocker as we feel heavy jerk when it goes to broken road.
6. They claim 50-60 kms in one charge but it can’t go above that 35-40 kms.

You can’t compare this with another scooter because quality of this scooter is too low. I paid rs. 71k and feel i wasted my complete money after buying this. I would like to return this scooter to hero electric asap due to these issues.

Thank you,
Vikas thukral