Hero Electric — Optima Hx dual battery, rear shocker issue

Dear,

I have purchased Hero Electric Optima Hx dual battery model in reference to my order #206824 for my wife Anuradha Bhattacharya. After receiving my EV, I have noticed two major issues :

1. Some noise is coming from the front mudguards which sounds very bad.

2. Back shocker is very bad hence taking a person on back creating a major issues. Many time the back wheel touches the back mudguards. When I discussed the issues with the dealer they just removed the back mudguards but in result of that now the wheel touches the battery cover when two person on ride.

I am attaching some images of that issue along with my order details Kindly do the needful in this regard.

Thanking you
Aritra Choudhury
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