Hero Electric — Order no - #HE-LIVE[protected] not received yet even after 4 months of booking

Website:heroelectric.in

I booked hero optima dual battery 4 months back but still I havent receive it yet.
I also went to the dealer which I mentioned in the booking process twice but he said that the said model is not available with him.
I called the customer care also but noone is picking it up .
Please help me regarding this !
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    50 Okhla Industrial Estate (Phase III), New Delhi, Delhi, India - 110020
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