Hero Motocorp — asking for money to repair engine still its 5 years validity

Address:

506001

Hello sir, my bike model hero glamour disk self, purchased on june 2013, there was some problem with engine, when i visited service center in hanamkonda, now they are saying no free service for engine but its still 5 years warranty from the date of purchase, they are simply saying that i didnot availed free services with service center. That is why they can not provide free service for engine problem, they dont have record of free services which i given & only have record of paid services which i given for service, i never given my bike outside only with this service center till now,

Service center name: sri vyshnavi automobiles,
Hanmakonda, warangal (Dist) telangana, pincode: 506001 phone number[protected]