Hero Motocorp — bad after sale service

Address:

Ernakulam, Kerala, 686681

Sir,

I purchased hero make maestro edge scooter for my father on 06/11/2017, but unluckily after one week o[censored]sage some sever complaints occurs. Some of them are,

1) ignition key cylinder gets ejected from the assembly while starting/stopping.
2) keys are not detected (Engine immobilizer problem). Hence unable to start
The vehicle some times.
3) some times vehicle doesn't self starts, only cranking.

Due to the above mentioned problems my newly owned scooter is on road several times. Hence can't reach my destination at correct time. Also i faced lot of insulting from public many times. So i immediately contacted the service center (Dream motors, kizhakkedathu building, college road, kothamangalam, ernakulam, kerala, ph. No.[protected]. As per their request i forwarded the picture of key cylinder problem via email on 13/11/2017. They inspected the key cylinder assembly and told me that there is no problem with it and if it exist they will repair it at the time of first free service. But these problems are still persist even after two free services. Each time they replied, we already ordered spares and awaiting for it. The problem is not resolved till 05/04/2018. The after sales service of above mentioned service center (Authorized by hero motor corp.) is very bad and the insult me and my father several times while we talk about these complaints. I think the build quality of the vehicle (Maestro edge) is very bad plus poor after sale service makes the users totally helpless.
At the time of second service some locks of front panel gets damaged and the service technicians fixed the broken pieces with double sided tapes (Photos attached). These are getting pulled out while driving and very noisy.

I kindly request you to take necessary action to resolve my problem.
Vehicle reg. No. Kl 44e 6614

Sincerely,

Gibin alias