Hero Motocorp — bike in part replacement for last 1 month

Address:

122002

Hi all,
I have given my bike karzima (Sports) number hr26b-7964, for part replacement in jasodra motocorp gurgaon on 10th of sep-2018 and just had word with one of their executive mr. Anuj (Looking insurance part) and he said that we haven't received parts yet.
So could you all please help me in resolving the same, is this the way hero-motocorp treats his customer.
Pls help!!

Regards,
Suresh
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