Hero Motocorp — Bike not starting - 6Months old

Address:

Adyar Hero Moto Corp, Adyar

April 07 2022

I am Prabhakaran hero bike owner (xpluse 200T)
Reg no: TN 11 AV 7180

Aug 2021 I bought this bike. But the service what I experienced with hero not satisfied.

1. First 4 services was done with Radha Motors Tambaram. The service quality for me is snot good. Every time I have to fight with them at the time of delivery, no clean wash n proper lubrication. Any vibration not addressed properly. Like many. After delivery time I have wait 2hrs again to correct my complaints

2. On my fourth service I was completely disappointed with them

3. 5th service I took my bike to adyar motors. Adyar.
The service was okay. But after service the bike started giving trouble in 1200kms. On the running bike get off automatically. I took to service centre adyar. They checked n said no problem, seems at this time please bring if again if the problem comes.

4. Today I had the same problem. On the middle road I was stuck the bike switch off. After that not started. Hero moto corp toll free I reached n the routed to RSA. The person came and check the bike. Unable to make ready. Taken to service centre. He helped me to Book tow.

2n half hours I was on road in hot sun to get the tow vehicle. Toll free support no proper response. I lost half a day to my office.

The fuel injection motor not working. So ignition not happen. After long hours struggling reached adyar moto corp service centre at lunch time. 9.45 my first call raised with hero moto corp. Now the mail I writing to hero. In service centre they service team asked to wait till 2PM we are in lunch. I am have been waiting.

I don't how others experience with hero. But I had very painful experience with hero motocorp.

Whether I made mistakes by choosing Hero bike, or its my bad bad time.

Till in service centre and they saying 4 more days will take to get the fuel Pump. the bike is in service more than 10days, I have been getting office very late and my travel time was 3hrs one way. To avoid such timing we buying bikes. But the product and the service makes us [censored]ing and sucking our blood.

Will hero bare my daily expense and my burden what is face daily. They not providing any alternative vehicle to commute for day work'. I losing my business.

Since I work always depends on my bike. How I am continue with hero. Its really irrigating

Will Hero response my physical and metal pain,

Prabhakaran. M
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