| Address: | 700150 |
| Website: | Hero motocorp |
This is to bring to your notice that in the year of 2016, i had purchased one maestro scooter from your baruipur showroom. When i visited your showroom your sales representative insisted me to buy maestro scooter saying this has been launched recently & service is very good than the existing hero all models prevailing. They were very very humble & convinced me to buy that vehicle.
All is going on smoothly but after three months there after the vehicle started showing problems, sometimes there was repeated problem in starting the scooter, i personally visited to your show room on numerous times & get the service done but problem has not yet been resolved fully. Your entire service team were very helpful & whenever break down call given they rushed to my residence & took back the vehicle. Every time i have been told by them that problem is solved & it will never happen. I met your entire team who got the service of my vehicle done like tarun da, sanjay, kaushik, mustafa, baloram, each & every technician, they have done technical analysis on my vehicle but none of them have been able to erase out the issue to put an end to this problem,
On last sunday, i personally carried the vehicle to your showroom personally & got the service done, that time too vehicle was running perfectly but some issues was not resolved which i noticed after taking delivery such as speed meter light was not working, & break of the vehicle was not perfect, i thought when i will visit the next time i will intimate them to rectify the same.
Today morning when i decided to take the scooter with my daughter for her tuition, to my utter surprises i have found that again that starting problem started, even kicking the scooter i could not start, my entire schedule went in vain. I logged the call with your breakdown department & they said they will visit my premises in around 5-6 pm today to take my vehicle.
Now my family members say that they have given you old scooter otherwise why within two years so much of problems will be coming. I also presume that there is some manufacturing defect on the vehicle as nobody is being able to erase the problem permanently. If you go through the data base, you will find each & every details of service & break down.
This has become nightmare keeping the vehicle as we do not know when it will start & when it will not….
Under the circumstances above, i would request you to please do the needful & let me know whether this can be replaced with some alternate mode of taking back new scooter, the difference of amount can be paid by me instantly.
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