Hero Motocorp — Broke Part while Servicing

Address:

New Delhi, Delhi

I have been following up for my complaint which in logged almost 2 months back but everytime Iam getting the same reply that we are working on the same let me explain you nature of my complaint. I always give my bike in authorized service center only but 2 months back I personally visit for servicing In Ganpati Motors which is a authorized hero moto corp service center at the time of servicing I asked That guy that footrest of my bike is not in right place due to that iam getting noise on every speed breakers so he tried to adjust the same at the same time I heard voice of breaking something At the time of washing I noticed that there is a crack which was done by guy who serviced my bike Couple of minutes back so I approached to the senior guy Mr.Shukla and explained him entire story So he promised me to get replaced but need some time to arrange this part so he want me to call After one week and I done the same again he requested to wait me another one week again I done The same but no update from there end so I called him but this time owner was on call again I explained Entire story but he refused to replace the broken part so I register my complaint on[protected] Mr.Sunil was also not helpful I explaine him the entire story and he promised that I will get a call from Concerned department but I didn’t get any call same activity goes almost a month after one month I get A call from ([protected]) and that guy asked me to explain the complaint so I done the same again I get Fake promises from Hero Motocorp customer service after 15 days I get a call fromGanpati Motors and that guy said please come down today will check the broken part and we are open till 6pm so I update him that iam on duty and iam working in Gurgaon I can’t come in weekdays I can come in weekends after listening this that guy said that that guy who broke that part he leaving job tomorrow after that we can’t help and I was like what a reply from reputed company authorized service center agin I requested him but he denied so I again contact on ([protected]) and I update him the same and he Ask me to wait till next update from Hero Motocorp after 15 days I again contact but this this time that guy update me that we are helpless strike going on so we are not able to help you out kindly wait till strike over but we can’t tell you which when its going to be over now I want to ask one thing from you Is this your customer service and like this you treat your customer if yes then iam sorry you are harassing them at the time of selling your product everyone was ready to help but if there is any complaint related to product nobody ready to listen I never expect this kind of service from brand like Hero Motocorp Please help me and try to rectify the issue at earliest my contact details mentioned below Name- Gulshan Kumar Date of Purchase- Aug.2012 Contact No- [protected] Registration No- DL4S CD 0392