Hero Motocorp — complaint of engine breakdown of new hero maestro just 2 months old

 
2 Reviews
Delhi, Delhi, India
 AnkitGKP on Feb 17, 2019
Ankit srivastava

Sat, feb 16, 11:36 pm (42 minutes ago)

To [protected]@gmail.com, vivek, me

Hello sir/madam,

​ with heavy heart i am writing this to you. With my hard earned money i have purchased a new hero maestro edge on 25 nov 2018 because of my trust and past experience with hero motocorp (Just 80 days back, its doesn't have a registration certificate provided yet). I also completed its first complementary service just few weeks before (12 jan 2019). On 15-feb-19 while returning from my office the scooter suddenly broke-down and it didn't restarted. I thought its was minor one but when i tow it away to authorized service center (Autoneeds gurgaon). I came to know that the engine was seized due to machinery failure.in my worst dream i was not expecting this as my vehicle has not given any sign of any problem till now and obviously we cant expect it as its just a new born (2 months old).​

I was completely shaken, it was unbelievable for me as its just 2 month's old vehicle, i asked them to reinspect but the same result. The vehicle is standing in the service center now and it feels like my hard earned money has been looted.​

This proves a huge trouble in the machinery of this scooter as its collapsed within 2 months of purchase. I am not taking this failed engine/opened-engine scooter back and requesting you to either replace a new scooter with same or provide me complete refund. Its not acceptable to me anyhow. I request you to kindly resolve this matter ambically else i will be bound to take legal option.​

Note : i am attaching the complete purchase documents and service document of my vechicle with this mail.​

Yours sincerly, ​

Complaint Status


[Feb 17, 2019] Hero MotoCorp customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Dear Sir,

Please accept our sincere apologies. We have already responded to you via Twitter. Kindly check.

Regards,
Team Hero MotoCorp

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    Hero Motocorp - complaint of engine breakdown of new hero maestro just 2 months old