Hero Motocorp — complaint of engine breakdown of new hero maestro just 2 months old
Delhi, Delhi, India
AnAnkitGKP on Feb 17, 2019
Sat, feb 16, 11:36 pm (42 minutes ago)
To [protected]@gmail.com, vivek, me
with heavy heart i am writing this to you. With my hard earned money i have purchased a new hero maestro edge on 25 nov 2018 because of my trust and past experience with hero motocorp (Just 80 days back, its doesn't have a registration certificate provided yet). I also completed its first complementary service just few weeks before (12 jan 2019). On 15-feb-19 while returning from my office the scooter suddenly broke-down and it didn't restarted. I thought its was minor one but when i tow it away to authorized service center (Autoneeds gurgaon). I came to know that the engine was seized due to machinery failure.in my worst dream i was not expecting this as my vehicle has not given any sign of any problem till now and obviously we cant expect it as its just a new born (2 months old).
I was completely shaken, it was unbelievable for me as its just 2 month's old vehicle, i asked them to reinspect but the same result. The vehicle is standing in the service center now and it feels like my hard earned money has been looted.
This proves a huge trouble in the machinery of this scooter as its collapsed within 2 months of purchase. I am not taking this failed engine/opened-engine scooter back and requesting you to either replace a new scooter with same or provide me complete refund. Its not acceptable to me anyhow. I request you to kindly resolve this matter ambically else i will be bound to take legal option.
Note : i am attaching the complete purchase documents and service document of my vechicle with this mail.
[Feb 17, 2019] Hero MotoCorp customer support has been notified about the posted complaint.
|1 Comment Updated:||Share0Tweet0|