Hero Motocorp — Customer service

Address:

Hyderabad, Andhra Pradesh

Hi Sir/mam, My name is Bala Aditya. I have purchased hero passion pro bike on Sept 16th 2o13 from M.M motors located at malkajgiri, Hyderabad, telangana. In may 2o15 I have given for servicing as some disturbance in sound has been coming. After the servicing the sound continued to come, but the manager/owner said "it is common and some adjustment has to be done, come by next week". I didn't go as I have some work and last Sunday i.e 14th Sept I took the bike for servicing as the sound is getting louder day by day. They changed the oil and did some work, but the sound doesn't stop. After 8 days i.e 23rd again I took the bike to them. Now they said the engine has problem and it needs to be done. They said the bill for doing the engine would be ten thousand!!! When I asked for warranty they sai it cannot be claimed. Now my complaint is that the service centre has no responsibility towards customer's vehicles and they are rude demanding money. So please take some action against them.