Dear Sir,
This is for your kind information that I am SUBHASIS GHOSH, I have purchased a Hero Glamour (BS-VI) FI DRS RBK Bike from Auto Palace Garalgacha, Dankuni, Dist.-Hooghly on 28/06/2021.Now I am observing that Gear function is not working properly. I have ridden my bike 3450 Km approx.
I have serviced my bike time to time .During the 2nd servicing, I complained in the service center about this matter but they told me that clutch plate need to be opened first after that the problem can be identified and there is no warranty period for changing the clutch plate. But I was not agreeing to take my bike. After that they told me over phone that the clutch plate needs to be changed within warranty period.
The detail of the bike is mentioned below-
Registration No.-WB18TA0427.
MODEL NO.-Glamour(BS-VI)FI DRS RBK
ENGINE NO.-JA07ACMGA10051.
CHASIS NO.-MBLJAW152MGB00339.
Sir, if I am facing such problems within 02 months of new bike, it is difficult for me to ride this bike by bearing such maintenance cost. Now, I am requesting you to change this bike and help me to get rid of this problem.
Regards
Subhasis Ghosh
Mob no.-[protected] Was this information helpful? | 
Apologies for the unpleasant experience. With respect to your complaint[protected] raised via Dealer is in the process and it will be resolved at the earliest.
Regards,
Team Hero MotoCorp